Building automation rules
Automation rules let ReviewBox take actions automatically when new reviews arrive — without you clicking anything. Rules are available on all plans; auto-publish requires Team.
How rules work
Each rule has three parts: a trigger (what starts it), optional conditions (filters to narrow down which reviews match), and actions (what ReviewBox does when a match is found).
Trigger
A new review arrives, or an existing review is re-synced.
Conditions
Filter by rating, sentiment, tags, version, country, word count.
Actions
Set priority, add tags, escalate, draft reply, auto-publish.
Rules are evaluated in order. The first matching rule wins — unless you enable Run all matching rules in Settings → Automations.
Create your first rule
- 1Go to Automations in the sidebar
- 2Click New rule
- 3Give your rule a name (e.g. "Escalate crash reports")
- 4Set your trigger — usually "New review received"
- 5Add conditions to filter which reviews match
- 6Choose one or more actions to perform
- 7Click Save — the rule activates immediately
4 rules to steal
Auto-draft for 5-star reviews
Trigger
Rating is 5★
Conditions
Sentiment: positive
Actions
Generate AI draft
Tag: positive
Fills your inbox with ready-to-send replies for happy customers.
Escalate crash reports
Trigger
Tag: crash detected
Conditions
Rating ≤ 2★
Actions
Priority: urgent
Escalate to: engineering
Slack alert: #crashes
Pages your team before a crash spike becomes a PR crisis.
Auto-triage billing disputes
Trigger
Tag: billing detected
Conditions
None (matches all)
Actions
Priority: high
Escalate to: support
Tag: needs-human
Billing disputes always need a human — this keeps them from slipping.
Handle short rating-only reviews
Trigger
Word count < 10
Conditions
Rating is 4★ or 5★
Actions
Match template: rating_only
Auto-publish (Team plan)
"Great app!" reviews don't need custom replies. Handle them at zero cost.
Auto-publish (Team plan)
Auto-publish sends replies to the app store without human approval. It's disabled by default and must be opted in per workspace.
Requirements:
- Team plan subscription
- The rule's action must use a template reply (not AI-generated)
- Auto-publish must be enabled in Settings → Automations → Allow auto-publish
Tip: Start with a narrow rule (e.g. 5★ + positive + short review) and monitor for a week before expanding. All auto-published replies appear in your audit log.