Connect Google Play
You don't need to create any developer accounts or download files. Just invite ReviewBox's service account email to your Play Console with two permissions. Total time: 3 minutes.
Open Google Play Console
Sign in to play.google.com/console with the account that owns your app.
You need to be an Admin or have user-management permission. If you're not, send this guide to whoever does.
Navigate to Users & Permissions
In the left sidebar, click Users and permissions. You'll see a list of people already on your team. Click the Invite new users button at the top right.
Invite the ReviewBox service account
Paste this email address:
reviewbox-sync@reviewbox-496403.iam.gserviceaccount.comCopy from Settings → Apps in-productThis is our service account. It's not a human — Google Play treats it as a teammate so it can read your reviews and post replies through their API.
Grant exactly two permissions
Under App permissions, check the box next to:
- View app information & download bulk reports
- Reply to reviews
Don't grant any other permissions. We don't need to publish builds, change pricing, or access financial data — and granting more access could be a security risk for you.
Scope to your app (recommended)
Choose Specific apps and select the app(s) you want ReviewBox to manage. This is safer than granting access to your entire Play Console.
If you only have one app, you can use All apps — same result, slightly less safety if you launch more apps later.
Send the invitation
Click Invite user → Send invitation. Service accounts auto-accept — there's no email back-and-forth.
Google may take 5–60 minutes to propagate the permission. Most users see it within 5 minutes.
Verify the connection
Back in ReviewBox, go to Settings → Apps and click Sync now next to your app.
You should see reviews appear within 30 seconds. If the amber error banner says "Service account not authorized", wait another 5–10 minutes for Google's propagation and try again.
You're connected!
Reviews sync automatically each day. Click Sync now in Settings → Apps any time you want fresh data.
Troubleshooting
I added the email but reviews still aren't appearing
Permission propagation in Google Play can take 5–60 minutes. Click 'Sync now' in Settings → Apps after waiting. If you still see the amber error banner after an hour, double-check that 'Reply to reviews' is enabled in the permissions.
I see 'Service account not authorized' even after granting access
Make sure you scoped the access to the right app (or all apps), and that BOTH permissions are checked: 'View app information & download bulk reports' AND 'Reply to reviews'. View-only is not enough — we need reply permission to draft + send replies.
Where do I find my package name?
Open your Google Play app listing in a browser. The URL contains it: play.google.com/store/apps/details?id=com.your.app — the part after id= is your package name.
Will this give ReviewBox access to my whole Play Console?
No. You scope the invite to the apps you choose. Only 'View app information' and 'Reply to reviews' permissions are needed — we cannot upload builds, change pricing, or modify any app metadata.
On this page