Connect the App Store
ReviewBox uses an App Store Connect API key to read and reply to your iOS reviews. Unlike the Google Play setup, there's no service account — just three credentials from App Store Connect.
Open App Store Connect
Go to appstoreconnect.apple.com and sign in with your Apple ID. You must have an Account Holder or Admin role.
Generate an App Store Connect API key
Go to Users and Access → Integrations → App Store Connect API.
- Click the + button to generate a new key
- Give it a name like
ReviewBox - Set Access to Customer Support — this grants read + reply access without billing permissions
- Click Generate
Download the .p8 key file immediately — Apple only lets you download it once. If you lose it, you'll need to revoke and generate a new key.
Collect your three credentials
You need three things from App Store Connect. Find them on the same API keys page:
Key IDShown in the table next to your key name. Format: A1B2C3D4E5
Issuer IDShown at the top of the API keys page. Format: a UUID like 12ab3cd4-...
.p8 fileThe private key file you downloaded when generating the key
Add the credentials to ReviewBox
In ReviewBox, go to Settings → Apps → Add app → App Store.
- Enter your Bundle ID (e.g.
com.yourcompany.yourapp) - Enter your Key ID
- Enter your Issuer ID
- Paste the full contents of your
.p8file (including the-----BEGIN/END-----header lines) - Click Verify connection
ReviewBox will immediately fetch your most recent reviews. Your first batch (up to 500) appears within 2 minutes. Subsequent syncs run every 4 hours automatically.
You're connected!
Reviews will sync every 4 hours. Trigger a manual sync any time from Settings → Apps.
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